Terms and Conditions

These Terms and Conditions ("Terms" or "EULA") constitute a legally binding agreement between you ("User", "you", or "your") and Eccetra Career Counseling Pvt. Ltd. ("Eccetra", "we", "our", or "us"), a company incorporated under the Companies Act, 2013 (CIN: U85500KL2023PTC084200), with its registered office at Door No. 6/671, Eden Plaza, 4/920, Opposite Bharat Matha College, Judgemukku, Thrikkakara, Kochi, Kerala – 682021, India.

By accessing, registering on, or using the website www.eccetra.com and its associated applications, tools, and services (collectively, the "Platform"), you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must immediately discontinue all use of the Platform.

These Terms must be read in conjunction with our Privacy Policy and Disclaimer, both of which are incorporated herein by reference and form an integral part of this agreement.

• "Platform" means the website www.eccetra.com, all its sub-domains, associated mobile applications, and all services, content, and tools accessible through them.
• "Services" means career counseling, career assessment, psychometric evaluations, AI-assisted career guidance, mentoring sessions, and all other services offered by Eccetra through the Platform from time to time.
• "User" means any individual or entity accessing or using the Platform, including Adult Users and Minor Users.
• "Adult User" means a User who is 18 years of age or older.
• "Minor User" means a User below the age of 18 years.
• "Parent/Guardian" means the parent, legal guardian, or adult legally responsible for a Minor User, who registers on the Platform and provides consent on behalf of the Minor User.
• "Content" means all text, data, graphics, images, reports, assessments, recommendations, and other materials made available through the Platform.
• "Registered User" means a User who has completed the registration process on the Platform.

This document is an electronic record as defined under the Information Technology Act, 2000. It is valid and enforceable without any physical or digital signature. By clicking 'I Agree', completing registration, or otherwise using the Platform, you are deemed to have electronically executed this agreement and consented to all its terms.

These Terms may be updated or amended by Eccetra from time to time at its sole discretion. The revised Terms will be effective upon posting on the Platform. We will endeavor to notify Registered Users of material changes via their registered email address. Your continued use of the Platform after the revised Terms are posted shall constitute your acceptance of the changes.

To access most Services, you are required to register on the Platform. By registering, you agree to:

• Provide accurate, complete, and current information as prompted by the registration form, and to maintain and update such information to keep it accurate at all times.
• Maintain the confidentiality of your username, password, and account credentials, and accept full responsibility for all activities that occur under your account.
• Notify Eccetra immediately at info@eccetra.com upon becoming aware of any unauthorized use of your account or any breach of security.
• Ensure you log out of your account at the end of every session, particularly when accessing the Platform from a shared or public device.
• Not register on behalf of another person without their explicit consent, except in the case of a guardian registering on behalf of a Minor User.

Eccetra provides a technology-enabled career counseling and development platform. The Services include but are not limited to:

• Psychometric and aptitude assessments for career suitability
• AI-assisted career analysis using third-party APIs and proprietary in-house AI modules
• One-on-one and group career counseling sessions with qualified counselors
• Career pathway mapping and academic guidance
• Mentoring and career tracking features
• Resource materials, reports, and content relevant to career planning

All Services are provided as guidance tools only. Eccetra does not guarantee any specific career outcome, admission result, or academic performance as a result of using the Services.

Eccetra reserves the right to modify, suspend, or discontinue any Service or feature at any time with or without notice.

By registering on and using the Platform, you consent to receive communications from Eccetra electronically — including via email, SMS, in-app notifications, and notices posted on the Platform. You agree that all such electronic communications satisfy any legal requirement that communications be in writing. For Minor User accounts, all communications are sent exclusively to the registered parent or guardian.

You agree that you shall not, directly or indirectly:

• Use the Platform for any unlawful, fraudulent, or abusive purpose
• Misrepresent your identity, age, or relationship to a Minor User
• Submit false, misleading, or inaccurate information during registration or in the course of using the Services
• Upload, transmit, or share content that is defamatory, obscene, pornographic, harassing, threatening, or harmful to minors
• Infringe any patent, trademark, copyright, trade secret, or other intellectual property or proprietary rights of Eccetra or any third party
• Attempt to gain unauthorized access to any portion of the Platform, its servers, or its databases
• Introduce malware, viruses, worms, or any other harmful code to the Platform
• Interfere with or disrupt the integrity or performance of the Platform or its infrastructure
• Use the Platform in any manner that could damage the reputation of Eccetra or its services
• Communicate directly with Eccetra's counselors or mentors outside the Platform for purposes related to the Services, except as expressly permitted
• Solicit, harass, or exploit Eccetra's counselors, mentors, or other users

Violations of these prohibitions may result in immediate account suspension or termination, forfeiture of fees paid, and legal proceedings including referral to law enforcement authorities.

Eccetra facilitates access to career counselors and mentors through the Platform. All such professionals are engaged to provide guidance within the scope of the Services selected by the user. Eccetra is not responsible for any communication, advice, or conduct of a counselor or mentor beyond the scope of the Services booked. Users must not solicit or engage in any professional relationship or financial transaction with Eccetra's counselors or mentors outside the Platform.

Certain features of the Platform use artificial intelligence tools, including third-party APIs and proprietary in-house AI modules, to assist with assessment analysis and career recommendations. You acknowledge that:

• AI-generated outputs are tools for guidance and are not a substitute for professional career advice
• AI outputs are subject to periodic quality review and monitoring by Eccetra; individual outputs are not manually reviewed prior to delivery and should not be treated as standalone professional recommendations
• Eccetra does not use Minor User data to train or fine-tune any AI model
• You may request that your data not be processed through third-party AI APIs by contacting info@eccetra.com

The Platform may display or link to third-party websites, content, advertisements, or services. Eccetra does not endorse, control, or assume responsibility for any third-party content or the privacy practices of any third-party service. Users interact with third-party services at their own risk and should review the applicable third-party terms and privacy policies.

You agree to indemnify, defend, and hold harmless Eccetra, its directors, officers, employees, agents, affiliates, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of these Terms or any applicable law or regulation
• Your misuse of the Platform or the Services
• Your infringement of any intellectual property or other rights of any third party
• Any false or misleading information provided by you during registration or use of the Platform

To the fullest extent permitted by applicable law, Eccetra's total aggregate liability to you for any claims arising out of or in connection with these Terms, the Platform, or the Services shall not exceed the total amount paid by you to Eccetra in the three (3) months immediately preceding the event giving rise to the claim.

In no event shall Eccetra be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of opportunity, loss of data, or loss of goodwill, arising out of or in connection with your use of the Platform or Services, even if Eccetra has been advised of the possibility of such damages.

These limitations apply regardless of the form of action and whether Eccetra was negligent or otherwise at fault.

Eccetra reserves the right to suspend or terminate your account, with or without notice, in the following circumstances:

• Breach of any provision of these Terms
• Providing false or misleading information
• Actions that may cause legal liability to Eccetra or other Users
• Non-payment of applicable fees
• At Eccetra's sole discretion for any operational, legal, or regulatory reason

Upon termination, your right to access the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination shall continue to apply.

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, any User aggrieved by content on or services provided through the Platform may submit a complaint to our Grievance Officer:

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Eccetra. Eccetra may assign its rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of assets, provided the successor entity agrees to be bound by these Terms.

These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and Eccetra with respect to your use of the Platform and supersede all prior agreements, representations, and understandings. In the event of any conflict between these Terms and the Privacy Policy, these Terms shall prevail except with respect to matters of data protection and privacy, where the Privacy Policy shall prevail.