Refund & Cancellation Policy

Given the nature of career counseling Services, which are rendered and consumed at the time of delivery (including assessments, reports, and counseling sessions), fees paid for completed Services are generally non-refundable.

Once payment for a Service has been successfully completed, the transaction is final and cannot be cancelled by the User. This includes:

• Booked counseling or mentoring sessions, regardless of whether the User attends the scheduled session
• Purchased assessments, whether or not the User completes them
• Reports and AI-generated analyses, once generated

Users are advised to carefully review their selection and confirm all details before completing payment.

The only exceptions to the policies set out in Sections 1 and 2 above are:

• Where a Service is not delivered due to a fault attributable to Eccetra, you may raise a grievance at info@eccetra.com, and Eccetra will evaluate the request in good faith and, where appropriate, issue a credit or refund within 14 working days of resolution.
• Where a technical failure of the Platform prevents delivery of a paid Service, Eccetra will, at its discretion, reschedule the Service or issue a credit.
• Institutional and B2B contracts may be subject to separate refund and cancellation terms as agreed in writing.

Refund requests under the exceptions above must be submitted by email to our Grievance Officer with the following details:

• Registered name and email address on the Platform
• Razorpay transaction reference / order ID
• Date of payment and Service for which payment was made
• Description of the issue and reason for the request
• Any supporting screenshots or evidence

All payments on the Platform are processed through Razorpay Software Pvt. Ltd., a PCI-DSS compliant payment gateway. Eccetra does not collect, store, or process card numbers, CVV codes, bank account numbers, or UPI PINs on its servers.

Where a refund is granted, it will be processed via Razorpay back to the original payment instrument and may take 7 to 10 business days to reflect in your account, subject to your bank or card issuer. Eccetra is not responsible for delays attributable to Razorpay or to your banking institution.

This Policy is governed by the laws of the Republic of India. Any disputes arising out of or in connection with this Policy shall be subject to the dispute resolution and jurisdiction provisions set out in our Terms and Conditions.